Data Deletion Request.
Machware Games titles have no username-and-password accounts. To find your data you therefore use the Player ID or, depending on the game, the Support code shown in the game. On this page you can ask for the server-side data linked to that code to be deleted.
#02Where do you find your code?
3 stepsOpen the game
Start the Machware game on your device and go to the Settings screen.
Find the ID
Look for the Player ID or Support code row (in Settings or Settings › Account, depending on the game).
Copy it
Copy the ID with the Copy button next to it and paste it into the form below.
The Player ID and the Support code are short codes; they contain neither your name nor your email address.
#03What is deleted and what is kept?
Data inventoryDeleted
- Server-side analytics data linked to your Player ID and your device/installation identifiers (Firebase Installation ID)
- Crash logs and diagnostic data linked to that ID
- Server-side game progress, if the game stores progress on a server
Kept
- Purchase and accounting records: for the period required by law (e.g. 10 years under Turkish Commercial Code art. 82)
- This request itself (email address, reference number, correspondence): 3 years after it is closed, as evidence in disputes
- Copies in Google's backup systems: Google fully removes them within the period below
Game data and progress on your device are deleted when you remove the game from the device. This form does not delete on-device data; removing the game is enough.
Process and timing
- On submitYour request gets a reference number and a confirmation is sent to your email address.
- Within 30 daysWe complete the request: we start the deletion and tell you. We may ask for additional information to verify your identity.
- The following 180 daysGoogle fully removes the data of the deleted identifiers from its live and backup systems.
#04Request form
Game, platform, Player IDMore information: Privacy Policy, KVKK Information Notice.