Chopzy Support.
A bug, suggestion or question about Chopzy? Browse the answers below or write to our team directly.
Frequently Asked Questions
12 topicsAbout Chopzy
Can I play without an internet connection?
Yes. Chopzy plays without a connection, and your runs sync when you are back online. Online features such as leaderboards need a connection.
Do I need to create an account or sign in?
No. The game keeps your progress in an anonymous player profile on our server. If you want, you can link your progress with Google Play Games (Android) or Sign in with Apple (iOS); this is entirely optional.
What does Remove Ads do?
The one-time Remove Ads purchase turns interstitial ads off. Rewarded ads stay available as an option: if you don't want to watch one, you don't.
How do I restore my purchases on a new phone?
Open the game with the same Google Play or Apple account and tap Restore purchases in Settings. Permanent purchases (e.g. Remove Ads) are restored. Payments go only through Google Play or the App Store.
How do I change my privacy choices?
Settings › Privacy Choices has switches for usage statistics (off by default) and crash reports (on by default), lets you reopen the ad consent form and links to the privacy policy. On iOS the game does not track you and ads are always non-personalised.
What is the Support code and where do I find it?
The Support code is a short code shown in Settings › Account. In support and data deletion requests it lets us find your profile and confirm that it is yours. Don't share it with anyone.
Do the games need an account or membership?
No. The games have no username-and-password accounts; some games keep your progress in an anonymous player profile on our server. For support and data deletion requests we identify you with the Player ID or Support code shown in the game.
Which platforms do the games run on?
Machware Games titles are built for iOS (App Store) and Android (Google Play). Store links are on each game's own page.
I found a bug or a crash. How do I report it?
Use the form on this page. Tell us the game, your device model, your operating system version and when the problem happened and after which steps. Adding your Player ID or Support code helps us find the problem.
Can I restore my purchases on a new device?
Games that offer in-app purchases have a Restore purchases option in Settings or the store screen. Payments go only through Apple and Google, so payment and refund matters are handled by the relevant store's support.
How do I change my analytics or personalised ads consent?
You can change the analytics permission at any time in a game's Settings screen (Privacy Choices). Personalised ads are shown only with your consent; in the EU/EEA, the UK and Switzerland, Privacy Choices in Settings reopens the Google consent form. Each game's details are in its own privacy policy.
How do I ask for my data to be deleted?
In games that keep a profile on our server you can use the delete option in the game's Settings screen. You can also enter the game, the platform and the code shown in the game (Player ID or Support code) on the Data Deletion Request page; we complete your request within 30 days at the latest. Data on your device is deleted when you remove the game.
Write to us
Contact details
- Postal address
- Machware Teknoloji A.Ş., Maslak Mah. Maslak 42 B Blok İç Kapı 542, Sarıyer/İstanbul
Messages reach our developer team. You can also send personal data requests through separate channels.
